DemandSphere
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America/New_York

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DemandSphere

Aug 21, 2025

Mobile AI Overviews & Reduced Citations

  • App

Identified

We have identified an issue with reduced citations occurring on Google AI Overviews, for mobile devices only.

We have improved the situation by 25% in the last 24 hours but are still working to improve results further.

We apologize for the inconvenience.

Apr 08, 2025

Database downtime

    Resolved

    Investigating

    We are encountering issues with our PostgreSQL cluster. Our team is working on fixing this issue.

    We sincerely apologize for any inconvenience and appreciate your patience.

    Mar 20, 2025

    Delay in Ranking Reports

      Resolved

      Identified

      We’re currently experiencing delays with our 03/19 Ranking Reports, which also affect related screens like Serp Feature Explorer, Potential Traffic, and Average Rankings. The root cause is an ongoing issue with our OVH object storage. We’re continuously monitoring the situation and are in contact with the provider. We sincerely apologize for any inconvenience and appreciate your patience.

      Mar 05, 2025

      Database cluster issue

        Resolved

        We found and fixed cause of the issue.

        Investigating

        We're experiencing issues with our database cluster. Our team is working on it.

        Feb 12, 2025

        Authentication server outage

          Resolved

          We encountered an incident with our authentication server which caused 54 minutes of downtime today. We have resolved the issue causing the downtime and are performing root cause analysis to mitigate further incidents. We apologize sincerely for the inconvenience.