DemandSphere
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America/New_York

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DemandSphere

Sep 12, 2025

Google SERP results showing 10 results only

    Identified

    Google has begun to return 10 results only (instead of 100) when we fetch, even with parameters requesting 100 results.

    This causes the appearance of rank drops across the board, but it does not mean that your rankings have shifted.

    The data for 9/11 is heavily impacted, which will be reflected as a rankings drop for the 9/12 data.

    This is occurring for roughly 10% of the results. We are investigating workarounds. The data already fetched will unfortunately not be alterable.

    Aug 22, 2025

    Mobile AI Overviews & Reduced Citations

    • App

    Resolved

    Resolved

    Identified

    We have identified an issue with reduced citations occurring on Google AI Overviews, for mobile devices only.

    We have improved the situation by 25% in the last 24 hours but are still working to improve results further.

    We apologize for the inconvenience.

    Apr 08, 2025

    Database downtime

      Resolved

      Investigating

      We are encountering issues with our PostgreSQL cluster. Our team is working on fixing this issue.

      We sincerely apologize for any inconvenience and appreciate your patience.

      Mar 20, 2025

      Delay in Ranking Reports

        Resolved

        Identified

        We’re currently experiencing delays with our 03/19 Ranking Reports, which also affect related screens like Serp Feature Explorer, Potential Traffic, and Average Rankings. The root cause is an ongoing issue with our OVH object storage. We’re continuously monitoring the situation and are in contact with the provider. We sincerely apologize for any inconvenience and appreciate your patience.

        Mar 05, 2025

        Database cluster issue

          Resolved

          We found and fixed cause of the issue.

          Investigating

          We're experiencing issues with our database cluster. Our team is working on it.

          Feb 12, 2025

          Authentication server outage

            Resolved

            We encountered an incident with our authentication server which caused 54 minutes of downtime today. We have resolved the issue causing the downtime and are performing root cause analysis to mitigate further incidents. We apologize sincerely for the inconvenience.